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A person reads everything sent here. Include your instance ID if you are writing about a specific one — it makes the answer much faster.
Support
Instances, connections, billing questions, anything that is not working the way it should.
support@runkey.aiBefore you write about an instance
The event log on the instance page records everything that happened to an instance — when it was requested, when the image finished pulling, when it started running, and why it stopped. Most questions are answered there, and quoting it back to us answers the rest.