1. Information We Collect
We collect information that you provide directly:
- Account information: name, email address, and password when you register
- Billing information: payment method details processed securely through our payment provider
- Usage data: API calls, template configurations, and compute resource usage
- Communications: messages you send to our support team
We also collect technical data automatically, including IP address, browser type, device information, and access timestamps for security and analytics purposes.
2. How We Use Your Information
- Provide, operate, and maintain the Service
- Process transactions and manage your account
- Send important service updates and security notifications
- Monitor and analyze usage patterns to improve the Service
- Detect and prevent fraud, abuse, and security threats
- Comply with legal obligations
3. Your Data & Templates
Your template inputs, outputs, and uploaded data are yours. We do not access, use, or share your template data for any purpose other than providing the Service. We do not use your data to train AI models. Template data is encrypted in transit (TLS) and at rest (AES-256).
4. Data Sharing
We do not sell your personal information. We may share data with:
- Service providers: payment processors, cloud infrastructure providers, and analytics tools that help us operate the Service
- Legal requirements: when required by law, subpoena, or government request
- Business transfers: in connection with a merger, acquisition, or sale of assets
5. Data Retention
Account data is retained while your account is active. Template outputs are retained for 30 days after creation unless you configure longer retention. Upon account deletion, all personal data is permanently removed within 30 days. Anonymized usage analytics may be retained for service improvement.
6. Security
We implement industry-standard security measures including TLS encryption, AES-256 data encryption at rest, isolated compute environments, regular security audits, and SOC 2 Type II compliance. Despite our efforts, no method of transmission or storage is 100% secure.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Export your data in a portable format
- Opt out of marketing communications
- Restrict or object to certain data processing
- Lodge a complaint with your local data protection authority
To exercise these rights, contact us at support@runkey.ai.
8. Cookies
We use essential cookies for authentication and session management. We may use analytics cookies to understand how users interact with the Service. You can control cookie preferences through your browser settings.
9. International Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses where required by GDPR.
10. Changes & Contact
We may update this policy from time to time. Material changes will be communicated via email at least 30 days before they take effect. For questions, contact support@runkey.ai.